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KMID : 0941820210310040301
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Korean Journal of Clinical Pharmacy
2021 Volume.31 No. 4 p.301 ~ p.310
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Public Trust in Community Pharmacists in South Korea: A Survey Study
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Yoon Sung-Won
Han Hye-Sung
Park Hae-Young
Sohn Hyun-Soon
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Abstract
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Background: Trust is a key component for the good relationship between patients and healthcare professionals but trust for community pharmacists has not been studied much.
Objectives: This study aimed to measure public trust in community pharmacists and to investigate variables that affect trust level in South Korea.
Methods: A total of 25 questions, including 13-items for three dimensions of trust (pharmacists’ behavior/attitude, technical competence, communication skills) and 1-item for overall trust were developed. The survey was conducted online and the data from 416 respondents were analyzed with a t-test, an ANOVA and a multiple linear regression analysis. Results: The average scores (mean ± standard deviation) for the three dimensions of trust in community pharmacists were 3.47±1.05 (out of 5 points) for pharmacists’ behavior/attitude, 3.67 ± 0.99 for technical competence, and 3.66±0.99 for communication skills. The average of the 13 items incorporating all parameters was 3.56±1.02 and the overall trust level was 7.16±1.62 (out of 10 points). The total sum of the 13 items differed significantly by age group (p=0.02) and frequency of pharmacy visits (p=0.04). Each dimension had an independent impact on the trust level, and pharmacists’ behavior/attitude had the greatest impact on trust levels.
Conclusions: This study showed that pharmacists’ behavior/attitude had the most significant impact on the trust level. However, the level of trust in pharmacists’ behavior/attitude is not yet sufficiently satisfactory, and further improvements are required to increase trust in community pharmacists.
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KEYWORD
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Trust in pharmacist, trust scale, constituents of trust, community pharmacist
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